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How Do I Chat to Facebook Support – ANSWERED!

Facebook is a hub of not only people but also business owners. But like average users, marketing experts also face problems like using their ad accounts. To troubleshoot issues conveniently, they often wonder how do I chat to Facebook support. Fortunately, business owners can chat with Facebook support using Commerce Manager and through the Meta Business Help Center.

When you live chat, you can talk to an ad specialist directly about the issues you are facing while monetizing content. In this article, we will explain to you the various methods you can follow to contact Meta Support live chat.

How to Chat with Facebook Support?

Here are the various methods to follow to chat with Meta Support.

1.  Use the Facebook Business Support Help Page

To live chat with a real person at Meta, use the Facebook Business Support Help page. Follow these steps.

  1. Navigate to facebook.com/business/help/support/. Just paste this on the URL of your browser.
  2. Scroll down to the bottom. You will find the ‘Contact Advertising Support’ button. Tap this button.
  3. If you face problems while advertising on Facebook, this method will help you.
  4. On the next page, you will see various options related to your problem.
  5. Tap any one of them and on the next page, type the issue you are facing.
  6. Below you will also see the average wait time to chat with a support specialist.
  7. Wait for that amount of time to talk to someone. After that, you will get a link to go to Messenger.
  8. On the Messenger, you will see your conversations with the Facebook support team about similar issues.
  9. You will need to talk to a bot first. When the bot gives you additional options, choose ‘Chat with agent.’
  10. Facebook will assign you a support representative. You can explain to them clearly the issues you are facing and get answers.

2. Get Chat Support Through Commerce Manager on Facebook

You can also get chat support in the Commerce Manager for various issues. These include setting up your account, shop inventory, rejected items, technical issues, and more. To contact Facebook support, follow these steps.

  1. Head to ‘Commerce Manager’ and choose your shop.
  2. Now, tap the ‘Contact Support’ option in the ‘Education’ tab.
  3. Now, from the dropdown, select the topics that are relevant to you.
  4. Input your message and select a contact method.
  5. You can use chat or email as the method to connect.
  6. Now, hit the ‘Send’ option.
  7. If you choose the chat option, you will be able to chat directly with a representative in Messenger.
  8. However, if you choose the email option, expect a reply to your message in 24 hours.

3. Start A Chat with the Meta Business Suite

There is another way to get help through chat. You can begin chatting from your Meta Business Suite. To access it, visit your Facebook page and hit the ‘Business app’ button. It is present on the left side in the settings. Now, use these pointers.

  1. When you’ve locked into the Business Suite, hit the ‘Help’ button. It is on the lower-left portion.
  2. Now, in the submenu, tap ‘Help’ again.
  3. On the menu that opens, you’ll find various topics.
  4. Choose one of them to access help articles.
  5. Choose one of the topics and hit the ‘Contact support team’ option.

NOTE – The Meta Business Suite chat is only suitable for getting help with basic issues. These include recovering a disabled or hacked account, password problems, and issues with your pages.

Frequently Asked Questions

1. How do I contact Facebook directly for support?

You can contact Facebook directly for support using its phone number. Dial 650-543-4800, or 650-308-7300. Apart from this, use the Facebook Help Center or the Live Chat if you are a business owner to get support directly.

2. Can I talk to a live person on Facebook?

You can speak to a live person on Facebook using the customer service phone number. A support agent will contact you and give you further steps to solve your problem. Advertisers on Facebook can talk to a live person using chat support in the Commerce Manager.

3. Does Facebook respond to emails?

Yes, Facebook Customer Service responds to emails within a day. There are various support email addresses where you can get help. Although you will not receive an answer immediately, someone from the support team will certainly contact you.

4. How do I report a problem on Facebook?

To report a problem on Facebook, go back to where you encountered the problem and shake your smartphone. Next, tap the ‘Report a Problem’ option. After that, tap ‘Include in the report or don’t include in a report.’ Explain what you were doing when the issue occurred and the steps Facebook can take to resolve it.

Concluding Words

Chatting with Facebook support has been made simple in recent years. If you follow the steps we have outlined above, you can access live chat easily. Once you are connected with a support agent, explain your problem clearly and use their instructions to fix your issue.

 

 

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